Booking Policy

Lady Lash Newtown is by appointment only - as perfect lashes are something you just can't rush! So please give our friendly receptionist a call on 0420 634 904 to book a time that suits you. We're open evenings and Saturdays for your convenience.

Cancelation Policy

For long time, Lady Lash didn't have a cancelation policy, but recently a few people seem to have forgotten their manners, so we have needed to instigate one! 

Our cancelation policy is as follows: if you can't make your booking and need to reschedule or cancel, we really do need 24 hours notice. Any less makes life quite difficult here at Lady Lash, and means that other people on the cancelation list often miss out! So please just call, or even SMS within 24 hours of your booking. If you regularly give us less than 8 hours notice or don't show up at all without calling, please expect that we will require pre-payment before we will book you in again. A late cancelation fee of 50% of booking cost is charged for cancelations made less than 8 hours before your booking. 

Lateness Policy

Your appointment is your time, set aside specifically for you to relax and enjoy being pampered. So as not to inconvenience our mostly punctual clients or our lash technicians who have busy salon schedules, if you are late to your appointment, we will not run it late overtime into someone else’s appointed time. Arriving late means that your appointment will be cut short, and we may not have the time required to apply as many lashes as you would like.  Our standard booking fees will still apply.

To get the most out of your appointment and to make sure our technicians can make your lashes as lovely as possible, please arrive on time and with all eye make-up removed (you are welcome to remove it here, just arrive a few min ahead of time).

Therapist Booking Policy

We will always endeavor to ensure that when you book a specific therapist, they are available for your treatment. We know firsthand that it's possible to fall in love with your lash therapist and not want anyone else near your precious lashes! However, very, very occasionally, something happens (i.e. illness) that makes this not possible. In this case, another therapist will be available so as not to interrupt your schedule. Please be assured that ALL of our technicians are EXCELLENT at lashes, all having at least 4 or 5 years experience and we are confident you will be happy whomever you see at Lady Lash.